{"id":50475,"date":"2019-07-22T06:00:17","date_gmt":"2019-07-22T04:00:17","guid":{"rendered":"http:\/\/smeupnew.it\/magazine\/blog\/gestione-reclami-cliente\/"},"modified":"2021-03-30T15:08:18","modified_gmt":"2021-03-30T13:08:18","slug":"gestione-reclami","status":"publish","type":"post","link":"https:\/\/www.smeup.com\/magazine\/blog\/gestione-reclami\/","title":{"rendered":"La Gestione Reclami Cliente"},"content":{"rendered":"

In tema di Gestione Reclami<\/strong>, tra le aziende si \u00e8 riscontrata sempre di pi\u00f9 l\u2019esigenza di poterli gestire in maniera automatica, puntuale e standardizzata<\/strong>.<\/p>\n

Con il nostro Documentale<\/strong> \u00e8 possibile configurare in tutte le sue parti e sfaccettature l\u2019intero processo per la gestione di questa esigenza, permettendo di standardizzare tutte le fasi che lo compongono. Si riportano quindi su un flusso tutte le operazioni che gi\u00e0 si compiono in azienda per gestire un reclamo ma in modo automatizzato e guidato, permettendo che tutto sia eseguito senza tralasciare nessuna azione.<\/p>\n

Configurando l\u2019attivit\u00e0 in questo modo, il sistema permette di:<\/p>\n

1. Gestire la registrazione del reclamo<\/strong> (in maniera automatica o no) indipendentemente dal canale che viene utilizzato per farlo pervenire in Azienda (mail, telefono, fax, posta tradizionale, etc.)
\n2. Classificare il reclamo<\/strong> in base all’argomento riportato per poterlo indirizzare il prima possibile al reparto di competenza (ad esempio: Amministrazione, Produzione, Tecnico, etc.)
\n3. Monitorare<\/strong> ogni singola decisione<\/strong> e azione correttiva posta in essere da chi di dovere per risolvere il problema segnalato e inviare un riscontro rapido all’utente finale
\n4. Gestire ogni livello di approvazione<\/strong> in maniera automatica, qualora fosse necessario
\n5. Classificare l\u2019impatto aziendale della problematica segnalata<\/strong> e attivare ulteriori azioni per studiare cosa pu\u00f2 essere migliorato per rendere l\u2019azienda pi\u00f9 performante e competitiva<\/p>\n

Perch\u00e9 \u00e8 utile in azienda una tale soluzione di Gestione Reclami?<\/h2>\n

Perch\u00e9 tramite questa configurazione e gestione, \u00e8 possibile monitorare il livello della qualit\u00e0 di servizi e prodotti offerti dall\u2019azienda sul mercato, collegando tale raccolta di dati anche a strumenti di business intelligence, gi\u00e0 inglobati nel documentale o esterni, e portare l\u2019azienda a intraprendere un miglioramento continuo dei prodotti\/servizi offerti.
\nTutto questo interamente studiato rispettando appieno le esigenze aziendali, le persone che la compongono e le azioni gi\u00e0 consolidate al suo interno.<\/p>\n

Esempio di processo Gestione Reclamo<\/h2>\n

\"gestione<\/a><\/p>\n

Gianna Maria Ladu
\n<\/strong>Analyst Developer and Arxivar Certified Specialist – smeup
\n<\/em>My LinkedIn Profile<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Tra le aziende si \u00e8 riscontrata sempre di pi\u00f9 l\u2019esigenza di poter gestire in maniera automatica, puntuale e standardizzata i reclami cliente.<\/p>\n

Con il nostro Documentale \u00e8 possibile configurare in tutte le sue parti e sfaccettature l\u2019intero processo per la gestione di questa esigenza, permettendo di standardizzare tutte le fasi che lo compongono. Si riportano quindi su un flusso tutte le operazioni che gi\u00e0 si compiono in azienda per gestire un reclamo ma in modo automatizzato e guidato, permettendo che tutto sia eseguito senza tralasciare nessuna azione.<\/p>\n","protected":false},"author":1,"featured_media":52491,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7167],"tags":[6301,6302,4082],"class_list":["post-50475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-documentale","tag-documentale","tag-gestione-reclami","tag-software-documentale"],"acf":[],"yoast_head":"\nGestione Reclami Cliente: come renderla automatica e standardizzata<\/title>\n<meta name=\"description\" content=\"La Gestione Reclami Cliente \u00e8 un elemento importante per la qualit\u00e0 dell'azienda, in quanto comporta un miglioramento dei prodotti\/servizi offerti.\" \/>\n<meta name=\"robots\" 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