Front-End for all users: any call will be dealt with and registered by our Workflow system.
This step provides a ticket number, whereby the user can check the status and progress of the application. The Front-End service will then enable the second step by keeping timings and resolution dynamics under control. The ticket closure can be traced back and the user will be updated accordingly, if required.
Dedicated teams will provide the solutions as required by the circumstances and will contact the user, by setting up a remote connection, if needed.
Contact the Help Desk experts for support on the following solutions: Star, Sme.UP ERP, Negoziando and for system or technical support: 02.91087555