Ovy.ai was born from a strategic partnership between smeup, active in the development of software solutions and IT infrastructure, and Userbot, since 2018 the main Italian player in the field of Conversational Artificial Intelligence.
Ovy.ai, thanks to its patented technology, develops conversational and generative artificial intelligence solutions for European companies. These solutions are brought together in the Revenue Acceleration platform, developed as a single automation architecture to improve performance at all stages of the sales cycle: Marketing, Sales, Customer Care.
In marketing, Ovy.ai’s technology identifies visitors on the website, analyzes their behavior to determine purchase intentions, and uses relevant conversations in real time to engage prospects, qualify them, and move them quickly along the path to purchase. Business Intelligence makes it possible to launch targeted campaigns and measure their effectiveness to increase return on investment (ROI).
In Sales, Ovy.ai improves productivity and multiplies the pipeline with generative artificial intelligence, real-time intent insights, and integration across all business communication channels. Ovy.ai automates messaging, assigning leads to the Sales Force, and updating data in CRM, enabling accurate tracking of sales activities. Ovy.ai empowers the sales team by prioritizing key accounts and allowing the team to focus on more strategic tasks.
In Customer Care, generative artificial intelligence is at its peak, through the automation of real-time customer conversations via chat, voice calls and digital humans. Ovy.ai can connect with all customers 24/7 by integrating conversational AI across website, voice, social channels and business systems. Natural Language Processing and Deep Learning technology can support endless natural, multilingual conversations with users, accompanying them on their preferred channel throughout the customer journey with personalized experiences. Finally, the combination of AI and Data Science enables the analysis of data from thousands of conversations, extracting customer preferences, trends and needs to always make the best business decisions.
Training Ovy.ai’s artificial intelligence is as easy for everyone as writing on a piece of paper: just enter your questions and answers and the AI will automatically infer any variations, learning from conversations with customers to generate new answers to new questions.